Project Management Services
Source Management
Be intimately familiar with your assets. Understand what you have and where. Know what you need now and in the future. Know where to go for what and when. Many companies struggle with their bottom-line due to inadequate source management. Finding yourself looking for a resource you already own can be frustrating to say the least. Finding out you just paid double the market price for something you already owned adds insult to injury. Knowing what you have, where, and in what condition it's in empowers you, especially when you're going through a growth cycle. Maybe you'll need to liquidate old assets to raise funds for an infrastructure upgrade. Maybe you want to springboard into a new territory and need to purchase product and services on the double. Know before you go.
The old adage, "One man's trash is another man's treasure.", is the epidemy of asset disposition.
Win-Win scenarios are achievable when your partner appreciates, depreciates.
Win-Win scenarios are achievable when your partner appreciates, depreciates.
Vendor Management
As a company grows, the reliance on third party suppliers grows. You do what you do well and rely on other companies to do what they do well. Well... do they? Are they compliant? Are they current with all their insurance obligations? Are they current with their certifications? Will you lose your client, if your client finds out you've outsourced work to a company that's in bankruptcy? Even if they've got all their i's dotted and their t's crossed, are they charging you market rates, or raking you over the coals? Time, money and resources are thrown out the window due to a poor vendor management division. Deadlines are missed, budgets are blown and product & services suffer on what you don't control. Control it now with MP Consulting.
Facilities Management
Facilities Management is the most under appreciated division within most companies. Considered a loss on the books for any expenditure and/or investment, facilities are looked at by many as a necessary evil. Knowing that your facilities are in good working order is essential to long-term survival. MP Consulting can design, build and maintain a facility, as well as manage the suppliers that keep the facilities running. Coordinating the various vendors needed to build and maintain a structure is a unique task. A task that can sap a company of its "Best & Brightest" while they plan and implement a facility meant to empower them. MP Consulting will make your next brick & mortar play a success.
Customer Success
Customer Success is the most misunderstood, underappreciated and under utilized business tools in the history of business. Companies are finding it hard to wrap their collective minds around Customer Success - what it means to the various departments and client loyalty. Powerful software platforms have integrated customer support into every department within an organization, transforming a silo-based division into the cornerstone of cross-team functionality. If a Customer Success department is run correctly, it will empower every department within an organization, increasing client loyalty and happiness (NPS), as well as increasing upsell opportunities, while decreasing churn.
Analyze your business model (size & scope)
Create a customer journey map with touchpoints & pain points
Target the correct customer success software to implement within your organization
Work with your IT department and other departments to integrate the CS application
Coach all cross-functional departments empowered by the CS software
Structure KPI’s for all departments utilizing the CS strategy
Design CS solutions to lower churn and increase NPS
Empower management & C-level execs to best utilize the reporting & communication tools
Analyze your business model (size & scope)
Create a customer journey map with touchpoints & pain points
Target the correct customer success software to implement within your organization
Work with your IT department and other departments to integrate the CS application
Coach all cross-functional departments empowered by the CS software
Structure KPI’s for all departments utilizing the CS strategy
Design CS solutions to lower churn and increase NPS
Empower management & C-level execs to best utilize the reporting & communication tools
RFP & Contract Services
Whether your company desires to create an RFP or fill one out - MP Consulting will successfully complete the proposal from conception to reality. Sadly, many projects are won and lost on paper. You can do everything perfectly, but yet lose a bid to an inferior competitor who's charging exuberant prices, due to the fact, you failed to control the RFP process. Adversely, companies who do not manage their own RFP process, find themselves wondering how they got into such a horrible mess. How did they allow the vendor to expose them - How did they allow pricing to balloon to the point that the project is no longer profitable. Drafting, managing, implementing and actualizing an RFP is a time and resource heavy project. MP Consulting is an expert in the process and procedures of a proper RFP.
Strategic Staffing Solutions
An organization is only as good as its employees. Getting the best, many times means using your company's best to find and recruit them. MP Consulting are experts at recruiting highly talented individuals within a market. Many times the employee you want is across the street... You're going to steal them via Zip Recruiter or The Ladders... You need someone to target and acquire key employees. Every time you add to your talent pool, you drain your competition. Make no mistake, your competition is looking to do the same. Win the worker war - hire the best, leave the rest.
Acquisitions & Sales Services
If you're looking to grow via a rollup or strategic acquisition, MP Consulting can streamline the process. What do you truly need and where? What should you pay and why? What is the short and long-term health of the target acquisition? What about their clients? Will they be easily migrated to your systems, or will it become a herculean endeavor, because the company you've just purchased has antiquated systems and subpar personnel? If you think buying a poor product at a premium is a problem for your financial wellbeing, wait until you buy a troubled company. Know who you're buying and why - know your alternatives and negotiate from a place of strength. MP Consulting can target, evaluate and acquire your next strategic acquisition.
Software & Hardware Training Solutions
As companies grow, so do their technology solutions and subsequent training needs. MP Consulting can mitigate your company's exposure to the unknown by educating your staff. Considerable time and money is sapped from a company as it tries to absorb the costs and down-times inflicted by switching platforms, whether that be lost clients, or lost productivity. MP Consulting knows a well-trained staff and engaged client base, make for a far smoother and thus successful transition. Sales, Accounting, Customer Success, Vendor & Source Management software are vitally important to the day to day. Don't use your best employees to train the rest of your employees - Have MP Consulting train and maintain your departments on the latest software and hardware solutions.
Doing Business in the USA - Foreign Entity Representation
7 out of 10 businesses fail in the USA within the first 5 years of their existence. The USA is the most competitive market in the world. If you're a foreign company offering services and/or products in the USA, setting up an American office can be both costly and timely. In addition to the drain on your bottom line, the drain on your staff will negatively impact your product and production, further compounding the cost. MP Consulting can be your physical presence in the USA. Our full suite of services allows foreign companies to concentrate on doing what they do best. From sales & Marketing solutions, to Employee Staffing & Training, MP Consulting has the solution that will allow your company to sustain a healthy growth trajectory.